Data Ops Technician

Operations · Kent, Kent
Department Operations
Employment Type Full-Time
Compensation DOE

Despite technology revolutionising the future of ecommerce, the way we’ve bought and sold cars has largely remained the same for over three decades. Customers had no choice but to trek to their local car dealership to access the best vehicles and latest offers. But thanks to the Automotive Transformation Group, that is no longer the case!

 

With almost 50 years’ of combined industry experience, the Automotive Transformation Group is comprised of two internationally recognised brands – GForces and Autofutura. We are the first of our kind within the industry, creating more than just successful and user-friendly websites for car dealers and manufacturers. Our NetDirector® Suite delivers a seamless and omnichannel solution for all those within the sector who want to stand out from the evolving competition; offering state of the art technology and invaluable data insights to maximise vehicle sales!

 

Since completing this game-changing merger last summer, we are committed to creating new products, investing in new ventures and developing our teams to truly become a key innovator of change. There has never been a more exciting time to join us on this journey!

 


Overall Job Purpose / Role Purpose:

 

To support our Key2Key software


The role and key responsibilities:


The role will involve analysing and preparing data from client stakeholders for integration into the Key2Key retail application. 


  • Managing and maintaining systems and processes to ensure data integrity / quality and customer satisfaction.
  • Managing customer requirements and expectations.
  • Ensure system and data quality by displaying a passion for attention to detail.
  • Setting up new systems as part of the customer onboarding projects.  Configure and maintain global customer systems.
  • Development of improved analytical tools and processes.
  • Testing ad-hoc system improvements, bug testing and new software version regression testing.
  • Management of Jira tasks
  • 2nd line support as appropriate (if data related, otherwise liaison with QA team)
  • System and Feature demonstrations
  • Power BI and reporting admin
  • Contribute to the development of our culture and uphold our company values.
  • Commitment to continuous improvement within the business in order to meet financial and performance targets.

 

You will work with and support the following teams:

  • Development/QA teams: To assist in configuration, testing and rolling out new features and functionality.
  • Support team: To take ownership of data/configuration specific tickets as part of 2nd line support
  • Account management: To support account management and product with customer issues, requirements and new opportunities.
  • As you will be working within a team environment and liaising with customers / various internal departments, your communication skills must be very strong, both written and verbal.

 

The ideal candidate will have at least 3 years of experience.

 

Technical Competencies:

  • Experience of using Microsoft Office 365 is essential, particularly strong Excel skills.
  • Strong mathematical skills are essential.
  • An understanding and experience of databases and database query tools are advantageous.  Basic SQL desirable.

 

Qualifications and Requirements:

  • Strong analytical skills giving the ability to analyse large data sets and prepare for integration into the Key2Key application.
  • Ability to manipulate data and extract reports that meet internal and external client requirements.
  • Automotive experience would be preferable.  Dealership (retail / retention), manufacturer or finance provider experience would be particularly desirable.
  • Demonstrate a passion for attention to detail.
  • Project management skills or experience would be preferable.  This could either be being the PM on a project or a resource as part of a project. 
  • Demonstrate a commitment to continual improvement, in personal development, processes and system functionality.

 

Salary

DOE 

 

Location

Homeworking/Remote

 


Department

Client Services

 


Position Reports To

Client Services Director



Benefits

  • You will be joining a high-growth, friendly company with good career potential, a salary based on experience and attractive benefits
  • 25 days holiday (excluding bank and public holidays)
  • Cycle to work scheme
  • Pension scheme
  • Social events throughout the year

 

Job Application Privacy Notice

https://www.atg.auto/privacy-policy/

 

Under the Equality Act 2010,​ we aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Thank You

Your application was submitted successfully.

  • Location
    Kent, Kent
  • Department
    Operations
  • Employment Type
    Full-Time
  • Compensation
    DOE