Despite technology revolutionising the future of ecommerce, the way we’ve bought and sold cars has largely remained the same for over three decades. Customers had no choice but to trek to their local car dealership to access the best vehicles and latest offers. But thanks to the Automotive Transformation Group, that is no longer the case!
With almost 50 years’ of combined industry experience, the Automotive Transformation Group is comprised of two internationally recognised brands – GForces and Autofutura. We are the first of our kind within the industry, creating more than just successful and user-friendly websites for car dealers and manufacturers. Our NetDirector® Suite delivers a seamless and omnichannel solution for all those within the sector who want to stand out from the evolving competition; offering state of the art technology and invaluable data insights to maximise vehicle sales!
Since completing this game-changing merger last summer, we are committed to creating new products, investing in new ventures and developing our teams to truly become a key innovator of change. There has never been a more exciting time to join us on this journey!
Technical Support is responsible for delivering daily objectives within the Customer Success Team. The Technical Support Team is responsible for ensuring impeccable levels of customer service are provided every day to our customers in the UK and across the globe. Our industry is extremely fast paced, and no two days are the same. As such the technical tasks you undertake will be varied, ranging across the digital landscape from rectifying issues to implementing new technology onto live websites.
Reporting into the Technical Support Lead, the role requires you to be highly motivated and delivery focussed. You will need to become an indispensable part of a large team, working together to support, advise and guide our ever-increasing customer-base on their digital journey. The team works together across the GForces customer base to help them with any training or understanding of our software, implementation of any requests, and aiding in issue resolution.
The Technical Support role will sit within the Technical Support function that will be responsible for ensuring all GForces products, vehicle data imports, exports and 3rd party issues/requests/configurations are mapped against GForces work flow/business processes and met with a resolution alongside any SLAs, Contractual agreements or KPIs set.
Good to have:
From £19,000 per annum
Maidstone / Partially Remote
Position Reports To
Technical Support Lead
Job Application Privacy Notice
Under the Equality Act 2010, we aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Your application was submitted successfully.